Windows Vista& Quicktime, Need Help please

Windows Vista& Quicktime, Need Help please

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Windows Vista& Quicktime, Need Help please - 5/13/2007 5:09:41 PM

mairmair

Posts: 1
Score: 0
Joined: 5/13/2007
Status: offline

So for some reason it's not letting me install Quicktime on my laptop, which has Windows Vista Basic.. I get an error 2738.. I have no idea what to do to fix it, or if I can even get it on here.. Does anyone know if I can get Quicktime on here or not? I cant watch any kind of videos or anything without it, so this really sucks.. Please help..

Oh and I don't know a lot about computers, so I need everything in terms I can understand, if you can infact help me... Like a step by step.. lol..Thanks in advance!

Post #: 1

RE: Windows Vista& Quicktime, Need Help please - 5/13/2007 6:02:28 PM

AngelD

Posts: 2937
Score: 102
Joined: 6/9/2004
From: Sweden
Status: offline

Symptoms
When installing or uninstalling the following error message is displayed:
Error 2738. Could not access VBScript run time for custom action.

Cause
This error message indicates that the VBScript engine is not currently registered on the machine where the install/uninstall is taking place.

Resolution
The VBScript engine can be quickly registered by following these steps:
1. Run Command Prompt as administrator
1.1 Start Menu -> All Programs -> Accessories
1.2 Right click on Command Prompt and select Run as administrator
2. cd %windir%\system32
3. regsvr32 vbscript.dll

Then try to install Quicktime again.

(in reply to mairmair)

Post #: 2

RE: Windows Vista& Quicktime, Need Help please - 7/10/2007 12:10:07 PM

perchyjp

Posts: 1
Score: 0
Joined: 7/10/2007
Status: offline

quote:

ORIGINAL: AngelD

Symptoms
When installing or uninstalling the following error message is displayed:
Error 2738. Could not access VBScript run time for custom action.

Cause
This error message indicates that the VBScript engine is not currently registered on the machine where the install/uninstall is taking place.

Resolution
The VBScript engine can be quickly registered by following these steps:
1. Run Command Prompt as administrator
1.1 Start Menu -> All Programs -> Accessories
1.2 Right click on Command Prompt and select Run as administrator
2. cd %windir%\system32
3. regsvr32 vbscript.dll

Then try to install Quicktime again.

You gave me such hope, but when I tried typing line 2 my computer told me it didn't understand.( I'm summarizing) Am I still doing something wrong? I do have administrator access. Thank you I really just want to use my new ipod nano.

(in reply to AngelD)

Post #: 3