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Silent InstallSheild Uninstall - 3/8/2010 6:54:44 PM    drumstin   Posts: 17 Score: 0 Joined: 3/8/2010 Status: offline I am trying to silently uninstall an application installed with InstallSheild.. The uninstall script that came with the application has a custom dialog box that prompts for the user's confirmation to close the application/s before uninstall continues. The only way I found to suppress this is to have a vbscript running that makes the dialog box active and sends the "Y" key to it.. This works great, but only if a user is logged in.. How can I make this silent uninstall work if no one is logged in? For a previous silent InstallSheild uninstall I did, I was able to create an answer (.iss) file. That worked great, but I can't do that on this one (as far as I can tell) due to the fact that it has a custom dialog (see string below)... Application Name: SCO XVision Eclipse Uninstall String: [C:\WINDOWS\IsUninst.exe -f"C:\Program Files\Common Files\Vision\XVision.isu" -y -c"C:\WINDOWS\system32\UNINST.DLL"] (taken from: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\XVision) Thank you all for any assistance that can be provided! I am stuck and need to push the new version out by 3/19... _____________________________ Dustin Perkins Jacobs Technology Post #: 1

RE: Silent InstallSheild Uninstall - 3/9/2010 6:35:55 AM    VBScab Posts: 6623 Score: 190 Joined: 9/5/2006 From: London, UK Status: offline Have you considered running a process-terminating script? _____________________________ - Don't know why 'x' happened? Want to know why 'y' happened? ProcMon will tell you. - Try using http://www.google.com before posting. - I answer questions only via forums. PMs and personal emails will be ignored. (in reply to drumstin) Post #: 2

RE: Silent InstallSheild Uninstall - 3/9/2010 6:39:57 AM    dunnpy   Posts: 335 Score: 24 Joined: 2/15/2006 From: UK Status: offline Dustin, If you re-run the setup executable does it give the option to uninstall from there? If so, then you can record an InstallShield uninstall answer file that should cover what you need. Google and search this site for InstallShield answer file recording. Thanks, Dunnpy (in reply to drumstin) Post #: 3

RE: Silent InstallSheild Uninstall - 3/9/2010 1:57:00 PM    drumstin   Posts: 17 Score: 0 Joined: 3/8/2010 Status: offline VBScab: Even when killing the associated processes prior to launching the uninstall, the custom dialog appears. It seems that it isn't checking for the process/s first, just asking anyway.. dunnpy: I'm afraid it does not give the option to uninstall when launching the setup executable. Thank you both for the suggestions. Any other ideas? _____________________________ Dustin Perkins Jacobs Technology (in reply to dunnpy) Post #: 4

RE: Silent InstallSheild Uninstall - 3/9/2010 6:21:34 PM    drumstin   Posts: 17 Score: 0 Joined: 3/8/2010 Status: offline Or, if anyone knows how we could run the uninstall in a "simulated logged in" environment using Altiris Deployment Solution (which is how we deploy here). Since the uninstall works great when someone is logged in... _____________________________ Dustin Perkins Jacobs Technology (in reply to drumstin) Post #: 5

RE: Silent InstallSheild Uninstall - 3/10/2010 5:12:04 AM  VBScab Posts: 6623 Score: 190 Joined: 9/5/2006 From: London, UK Status: offline In your shoes, I'd simply capture the uninstallation to an MSI and use that instead. I've never liked ISSs. _____________________________ - Don't know why 'x' happened? Want to know why 'y' happened? ProcMon will tell you. - Try using http://www.google.com before posting. - I answer questions only via forums. PMs and personal emails will be ignored. (in reply to drumstin) Post #: 6

RE: Silent InstallSheild Uninstall - 3/10/2010 11:46:26 AM    drumstin   Posts: 17 Score: 0 Joined: 3/8/2010 Status: offline Wow, so you can capture an uninstall in an MSI? I never knew that.. Wouldn't the MSI show as and installed product after the app is removed (we use Wise Package Studio)? Thanks! _____________________________ Dustin Perkins Jacobs Technology (in reply to VBScab) Post #: 7

RE: Silent InstallSheild Uninstall - 3/10/2010 11:55:10 AM  dunnpy   Posts: 335 Score: 24 Joined: 2/15/2006 From: UK Status: offline Dustin, You can configure your removal MSI in Wise not to show in Add/Remove Programs. Thanks, Dunnpy (in reply to drumstin) Post #: 8

RE: Silent InstallSheild Uninstall - 3/10/2010 12:05:46 PM    drumstin   Posts: 17 Score: 0 Joined: 3/8/2010 Status: offline Great! Sounds like the best method.. I'll go that way and stop fooling with ISS and dialogs etc... Thanks again! _____________________________ Dustin Perkins Jacobs Technology (in reply to dunnpy) Post #: 9

RE: Silent InstallSheild Uninstall - 3/10/2010 2:19:18 PM    drumstin   Posts: 17 Score: 0 Joined: 3/8/2010 Status: offline Wait a sec.. wont there be tons of randomly generated unique identifiers that are potentially different on each machine (relating to this app's classids and interfaces etc..) ? Since it will be looking for those found on the capture, wouldn't it potentially not find them on the other machine since the identifiers will be different? Thanks! _____________________________ Dustin Perkins Jacobs Technology (in reply to drumstin) Post #: 10

RE: Silent InstallSheild Uninstall - 3/11/2010 6:06:51 AM    VBScab Posts: 6623 Score: 190 Joined: 9/5/2006 From: London, UK Status: offline I can't work out what you're driving at. The installer already wrote all its junk and it will be the same junk for all machines: class IDs and so on don't change from machine to machine. When you capture the uninstall, you'll be capturing that junk's removal. Does that make sense? BTW, to prevent entry in ARP, add a public property called ARPSYSTEMCOMPONENT to your MST and give it any value. < Message edited by VBScab -- 3/11/2010 6:10:52 AM > _____________________________ - Don't know why 'x' happened? Want to know why 'y' happened? ProcMon will tell you. - Try using http://www.google.com before posting. - I answer questions only via forums. PMs and personal emails will be ignored. (in reply to drumstin) Post #: 11

RE: Silent InstallSheild Uninstall - 3/11/2010 11:39:53 AM    drumstin   Posts: 17 Score: 0 Joined: 3/8/2010 Status: offline Okay, so the class ids are generated before the install and are already bundled in the install.. I thought there might be some random id generation during the install that might change from machine to machine.. Great news, thank you so much for the help! _____________________________ Dustin Perkins Jacobs Technology (in reply to VBScab) Post #: 12

RE: Silent InstallSheild Uninstall - 3/11/2010 11:47:24 AM    Jamie B   Posts: 84 Score: 4 Joined: 12/20/2004 Status: offline Be careful with any shared files in common areas using this method. You could rip out files and registry keys that are required by other applications. (in reply to drumstin) Post #: 13

RE: Silent InstallSheild Uninstall - 3/11/2010 11:54:15 AM    drumstin   Posts: 17 Score: 0 Joined: 3/8/2010 Status: offline Thanks.. I scrutinized the capture includes/excludes pretty good. Got my uninstall ready for testing.. Just have to get past this stinking dll error having to do with not upgrading to 7 SP3 yet. Still on SP2.. _____________________________ Dustin Perkins Jacobs Technology (in reply to Jamie B) Post #: 14

RE: Silent InstallSheild Uninstall - 3/11/2010 11:59:34 AM    drumstin   Posts: 17 Score: 0 Joined: 3/8/2010 Status: offline Also, running install watch and analyzing before install of legacy software and MSI removal of it to see regrot.. So hopefully it wont be an issue... _____________________________ Dustin Perkins Jacobs Technology (in reply to drumstin) Post #: 15

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