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Error Message When Attempting to Update Acrobat Pro 9 to 9.3

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Error Message When Attempting to Update Acrobat Pro 9 t... - 2/12/2010 3:10:34 PM   
miriam_12047

 

Posts: 8
Score: 0
Joined: 12/8/2008
Status: offline 		We have been installing Acrobat Pro 9.0 on machines.  Now that the 9.3 update has been released we want to update the computers.  I have followed the instructions to create an AIP. 9.0, 9.1, 9.1.2, 9.2, 9.3.  When I attempt to install Acrobat Professional 9.3 on a computer that has Acrobat Professional 9.0 on it I receive the following error message.

Another version of this product is already installed.  Installation of this version cannot continue.  To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.

If I install the package I created on a computer that does not have Adobe Acrobat Pro installed on it, there are no problems.  The package is installed and it is at the correct version.

I obviously don't think I should have to manually remove Acrobat Pro 9 from the computers.  Shouldn't the patched 9.3 product install over 9.0?
Post #: 1
RE: Error Message When Attempting to Update Acrobat Pro... - 2/17/2010 11:11:07 AM   
802er

 

Posts: 1
Score: 0
Joined: 2/17/2010
Status: offline 		I'm in a similar situation now, except that I'm just getting started with this.  I need to get all our installs patched from 9.0 to 9.3

If you were to manually apply patches, how do you go from 9.0-->9.3?  Or even from 9.0-->9.1?  I tried installing AcroProExUpd910_all_incr.msp from adobe's FTP site but I get an installer error "...the update patch may update a different version of the program". 

There is nothing in the 9.0 directory on the FTP site.


edit: found it, using quarterly updates go 9.0 -> 9.1 -> 9.1.2 -> 9.2 -> 9.3

< Message edited by 802er -- 2/17/2010 12:25:23 PM >

(in reply to miriam_12047)
Post #: 2
RE: Error Message When Attempting to Update Acrobat Pro... - 3/9/2010 3:47:00 PM   
pyperdown

 

Posts: 15
Score: 0
Joined: 3/9/2009
Status: offline 		What a pain.  So, if I understand this correctly, to properly deploy to 9.0 users, the AIP would have to contain every update from 9.2.0 forward?  That's HUGE!

Is there any way to minimize the size of the file dl'd to the client for install?  If we have, say 9.0, and what to get to 9.3.1, what's the best way to set up the installer so it does not require ALL the msp files?  Or is this even possible?


(in reply to 802er)
Post #: 3
RE: Error Message When Attempting to Update Acrobat Pro... - 3/10/2010 5:07:16 AM   
VBScab


Posts: 6623
Score: 190
Joined: 9/5/2006
From: London, UK
Status: offline 		Once you've patched the AIP, you won't need the MSPs because the existing files in the AIP get patched. Take a look in MSDN about what patching is

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(in reply to pyperdown)
Post #: 4
RE: Error Message When Attempting to Update Acrobat Pro... - 3/10/2010 10:37:15 AM   
pyperdown

 

Posts: 15
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Joined: 3/9/2009
Status: offline 		I'm trying to get this set up to deploy via the kbox 1000 - the AIP lacks the .cab file - appears to have a directory structure in it's place, which is very large (over 1.5gb) The original 9.1 installer, while large, is 1/2 that size.

Ideally I'd like to patch the originall installer to 9.3.1, but from what I've found this may not be possible.

The recommended option for the kbox is to create a zip file containing all dependencies, and associate that file to the application. When the software is deployed, the zip file is dl'd and expanded, and installation commands (user-defined) are run at that time. Works but due to the patching model chosen by adobe makes for a huge download for each target system.

Is patching the orginal install (setup.exe and everything else that came on the cd) doable, or is it worth the time to pursue?

< Message edited by pyperdown -- 3/10/2010 10:38:52 AM >

(in reply to VBScab)
Post #: 5
RE: Error Message When Attempting to Update Acrobat Pro... - 3/10/2010 6:01:46 PM   
joedown

 

Posts: 280
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Joined: 11/14/2005
Status: offline
quote:

ORIGINAL: pyperdown

What a pain.  So, if I understand this correctly, to properly deploy to 9.0 users, the AIP would have to contain every update from 9.2.0 forward?  That's HUGE




We use the term BLOAT here and Adobe products are full of it. What you might want to do is create an AIP and remember you have to create it from the disk. There is some issue with copying the files from the disk to your pc and then trying to create an AIP from that. Also Adobe has another hurdle. Only certain updates can be applied to your AIP http://kb2.adobe.com/cps/498/cpsid_49880.html Once you have an updated AIP and transform you can wrap it all back up using the WiMakCab.vbs to create an MSI with an embedded cab. the syntax is cscript wimakcab.vbs acrpro.msi Data1 /L /C /U /E This works really good.

(in reply to pyperdown)
Post #: 6
RE: Error Message When Attempting to Update Acrobat Pro... - 3/12/2010 1:56:49 AM   
pyperdown

 

Posts: 15
Score: 0
Joined: 3/9/2009
Status: offline 		Well, trying the AIP method.  Works until I try to install 9.1.2, then fails with a dependency error.  Can't find interop.adobepdfmakerx.dll

Fine engineering from adobe.  I'm about ready to demand a refund and stick with version 8

(in reply to joedown)
Post #: 7
RE: Error Message When Attempting to Update Acrobat Pro... - 3/12/2010 5:14:44 AM   
VBScab


Posts: 6623
Score: 190
Joined: 9/5/2006
From: London, UK
Status: offline 		Have you seen the caveat in the 'Package KB' about which updates you can apply? If you have the enterprise-deployable package, you can't apply security updates to an AIP created from it, only the quarterly ones.


_____________________________

- Don't know why 'x' happened? Want to know why 'y' happened? ProcMon will tell you.
- Try using http://www.google.com before posting.
- I answer questions only via forums. PMs and personal emails will be ignored.

(in reply to pyperdown)
Post #: 8
RE: Error Message When Attempting to Update Acrobat Pro... - 3/12/2010 9:14:32 PM   
nheim

 

Posts: 1177
Score: 55
Joined: 4/5/2004
From: Switzerland
Status: offline 		Hi folks,
to get a useful version of Acrobat Pro 9.3.1, one has to invest quite a bit. :-(
1. As Joe already pointed out, the correct sequence of patching is crucial!
2. To get the AIP REALLY patched, you need to set the property PATCHAIP=1 on the command line!
  Otherwise the patches are only chained up and are applied on the fly, while installing.
3. If you want to get rid of all the patch files, you can delete them from the file table or disable the feature UpdateFiles.
  This reduces the load by more than 1500 files and over 200MB!
4. To reduce the network load, one can CAB that stuff up again. Our CAB for v9.3.1 is about 580MB!
  However, we use a slightly changed wimakcab.vbs, which puts higher values for CompressionLevel and CompressionMemory into the DDF file.
  Installing from an AIP, it would be about 1,3GB to transfer to each machine!

@Joe: You are talking about an embedded CAB. How do you do that?
We tested that and it never worked, because an CA, which checks the certificate in the original MSI, doesn't like that.

Hope, this gives some input here and there.
Regards, Nick


< Message edited by nheim -- 5/2/2010 4:00:15 PM >

(in reply to VBScab)
Post #: 9
RE: Error Message When Attempting to Update Acrobat Pro... - 3/13/2010 2:12:04 PM   
pyperdown

 

Posts: 15
Score: 0
Joined: 3/9/2009
Status: offline 		Can you provide a commandline example of the PATCHAIP=1 usage?

My problem so far is that I can get the AIP patched to 9.1.0, but it fails at the 9.1.2 (next quarterly update) version with a missing dll error.

I have altered my approach to the following batch file, but it will not wait until the first msiexec completes. 

@echo off
net use q: <\\uncpath>  <password> /user:<userid>
q:
start /wait msiexec /i  AcroPro.msi TRANSFORMS=AcroPro.mst REBOOT=REALLYSUPPRESS /qn 
start  /wait msiexec /update  AcroProStdUpd910_T1T2_incr.msp;AcrobatUpd912_all_incr.msp;AcrobatUpd920_all_incr.msp;AcroatUpd930_all_incr.msp;AcrobatUpd931_all_incr.msp  REINSTALLMODE=vomus REINSTALL=ALL REBOOT=REALLYSUPPRESS /qn
c:
net  use q: /delete


< Message edited by pyperdown -- 3/13/2010 2:14:35 PM >

(in reply to nheim)
Post #: 10
RE: Error Message When Attempting to Update Acrobat Pro... - 3/13/2010 4:25:19 PM   
nheim

 

Posts: 1177
Score: 55
Joined: 4/5/2004
From: Switzerland
Status: offline 		Hi Jeff,
here the commands to build the initial AIP and to patch it with 9.1.0.
msiexec /a AcroPro.msi TARGETDIR=C:\MSI\AcrobatPro_9.3.1_ML\adm
msiexec /p AcroProStdUpd910_T1T2_incr.msp /a AcroPro.msi TARGETDIR=C:\MSI\AcrobatPro_9.3.1_ML\adm PATCHAIP=1

Don't use network drives to build an AIP! Do it locally should solve your file missing error.

Regards, Nick

(in reply to pyperdown)
Post #: 11
RE: Error Message When Attempting to Update Acrobat Pro... - 3/14/2010 2:42:46 PM   
pyperdown

 

Posts: 15
Score: 0
Joined: 3/9/2009
Status: offline 		Thanks Nick - I will give it a try. I did switch to building to a local dir, with the same missing dll results. Do I need to do anything with the intermediate .msp files, ie 9.1.2->9.2.0->9.3.0?

Also, this is a volume license version - I've heard that using an administrative install point for this version causes problems, ie turns it into a retail version, and the serial number ceases working. Should this be a concern?

I finally got something working with a batch file that first installs the app and then applies all the patches. Works except for borking the icons on the shortcuts in the start menu. I'm less than thrilled with the "support" from adobe. Given this is one of the reasons cited for opting for proprietary software over FOSS, I'd say Adobe is making proprietary software look pretty lousy.


< Message edited by pyperdown -- 3/15/2010 10:29:01 AM >

(in reply to nheim)
Post #: 12
RE: Error Message When Attempting to Update Acrobat Pro... - 3/14/2010 2:44:51 PM   
pyperdown

 

Posts: 15
Score: 0
Joined: 3/9/2009
Status: offline 		Here's the code I used... Runs as local system account (we use Kace KBOX-1000) 

@echo off
net use q: <UNC PATH> <PASSWORD> /user:<USERID>
q:
start /wait msiexec /i AcroPro.msi TRANSFORMS=AcroPro.mst REBOOT=REALLYSUPPRESS /qn 
start /wait msiexec /update AcroProStdUpd910_T1T2_incr.msp;AcrobatUpd912_all_incr.msp;AcrobatUpd920_all_incr.msp;AcrobatUpd930_all_incr.msp;AcrobatUpd931_all_incr.msp REINSTALLMODE=vomus REINSTALL=ALL REBOOT=REALLYSUPPRESS /qn
c:
net use q: /delete


< Message edited by pyperdown -- 3/14/2010 2:45:38 PM >

(in reply to nheim)
Post #: 13
RE: Error Message When Attempting to Update Acrobat Pro... - 3/14/2010 3:24:11 PM   
pyperdown

 

Posts: 15
Score: 0
Joined: 3/9/2009
Status: offline 		PATCHAIP=1 causes process to fail.  msiexec does not like that syntax.  Back to square 1.

(in reply to nheim)
Post #: 14
RE: Error Message When Attempting to Update Acrobat Pro... - 3/15/2010 7:57:55 AM   
nheim

 

Posts: 1177
Score: 55
Joined: 4/5/2004
From: Switzerland
Status: offline 		Hi Jeff,
PATCHAIP=1 on the msiexec command line sets only a public property and should work on every package of the world.
So it seems, there is a problem with your command line.
Make sure, that you point your command at the right files.
In my example above, you need to start the patch action from the directory with the AIP.
Regards, Nick


(in reply to pyperdown)
Post #: 15
RE: Error Message When Attempting to Update Acrobat Pro... - 3/15/2010 10:23:39 AM   
pyperdown

 

Posts: 15
Score: 0
Joined: 3/9/2009
Status: offline 		Nick - I copied your command line. The only difference I can see is that I did not start it from the aip, but the path containing the original install files (data1.cab, etc), and pointed it to the directory containing the AIP. I could not find ANYTHING regarding the PATCHAIP property. Perhaps my mistake is running the script from the wrong path? Also, I have no problem patching to 9.1.0. The problem is in patching to 9.1.2 and beyond. 9.1.0->9.1.2->9.2.0->9.3.0->9.3.1.

It would appear that Adobe has hired a bunch of microsoft engineers and placed them in decision-making roles. And all the negatives that this implies.

(in reply to nheim)
Post #: 16
RE: Error Message When Attempting to Update Acrobat Pro... - 3/15/2010 10:30:22 AM   
nheim

 

Posts: 1177
Score: 55
Joined: 4/5/2004
From: Switzerland
Status: offline 		Hi Jeff,
do you have logging enabled? I hope so.
Please upload the log of the failed patch applying process to senduit and post the download link here.
Regards, Nick

(in reply to pyperdown)
Post #: 17
RE: Error Message When Attempting to Update Acrobat Pro... - 3/15/2010 11:47:57 AM   
joedown

 

Posts: 280
Score: 0
Joined: 11/14/2005
Status: offline 		Nick, did the PATCHAIP=1 apply to version 8 as well? I'm guessing that it does.

In reference to the embeded cab I was referring to Adobe Reader, my bad.

quote:

ORIGINAL: nheim

Hi folks,
to get a useful version of Acrobat Pro 9.3.1, one has to invest quite a bit. :-(
1. As Joe already pointed out, the correct sequence of patching is crucial!
2. To get the AIP REALLY patched, you need to set the property PATCHAIP=1 on the command line!
   Otherwise the patches are only chained up and are applied on

@Joe: You are talking about an embedded CAB. How do you do that?
We tested that and it never worked, because an CA, which checks the certificate in the original MSI, doesn't like that.

Hope, this gives some input here and there.
Regards, Nick




(in reply to nheim)
Post #: 18
RE: Error Message When Attempting to Update Acrobat Pro... - 3/15/2010 11:50:02 AM   
nheim

 

Posts: 1177
Score: 55
Joined: 4/5/2004
From: Switzerland
Status: offline 		Hi Jeff,
try the patching again, but this time do a CD to the AIP-directory first.
Regards, Nick

(in reply to nheim)
Post #: 19
RE: Error Message When Attempting to Update Acrobat Pro... - 3/15/2010 12:50:42 PM   
pyperdown

 

Posts: 15
Score: 0
Joined: 3/9/2009
Status: offline 		Will do, and will enable logging as well.

(in reply to nheim)
Post #: 20
RE: Error Message When Attempting to Update Acrobat Pro... - 3/15/2010 1:34:26 PM   
pyperdown

 

Posts: 15
Score: 0
Joined: 3/9/2009
Status: offline 		Switching to the aip dir before installing patches allowed the AIP to get patched and built.  Thanks for that tidbit   I am aware that subsequent quarterly updates will require removal of security patches before application.  I will likely just rebuild the entire thing.  Now to test transforms.

C:\AcrobatPro9>msiexec /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP

C:\AcrobatPro9>cd \AcrobatPro9AIP

C:\AcrobatPro9AIP>msiexec /p c:\AcrobatPro9\AcroProStdUpd910_T1T2_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1

C:\AcrobatPro9AIP>msiexec /p c:\AcrobatPro9\AcrobatUpd912_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install.log

C:\AcrobatPro9AIP>msiexec /p c:\AcrobatPro9\AcrobatUpd920_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install.log

C:\AcrobatPro9AIP>msiexec /p c:\AcrobatPro9\AcrobatUpd930_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install.log

C:\AcrobatPro9AIP>msiexec /p c:\AcrobatPro9\AcrobatUpd931_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install.log

(in reply to pyperdown)
Post #: 21
RE: Error Message When Attempting to Update Acrobat Pro... - 3/15/2010 2:29:42 PM   
pyperdown

 

Posts: 15
Score: 0
Joined: 3/9/2009
Status: offline 		Transforms from the AIP appear to work - anyone know how to test for retail -vs - volume license?

Again, thanks Nick for pointing me in the correct direction.  Now for the obligatory n00b question - is this a "best practices" technique (switching to aip dir before patching) or is it just an adobe thing?

(in reply to pyperdown)
Post #: 22
RE: Error Message When Attempting to Update Acrobat Pro... - 3/15/2010 4:20:12 PM   
pyperdown

 

Posts: 15
Score: 0
Joined: 3/9/2009
Status: offline 		Nick just to reiterate - this was the key.  IMO Adobe owes you some $$$$

Make that $$$$$$$

quote:

ORIGINAL: nheim

Hi Jeff,
try the patching again, but this time do a CD to the AIP-directory first.
Regards, Nick


(in reply to nheim)
Post #: 23
RE: Error Message When Attempting to Update Acrobat Pro... - 3/16/2010 11:23:08 AM   
nheim

 

Posts: 1177
Score: 55
Joined: 4/5/2004
From: Switzerland
Status: offline 		Hi Jeff,
you can't blame this particular one at Adobe. If you patch an AIP, you have to point the command line to the MSI in the AIP.
Regards, Nick

(in reply to pyperdown)
Post #: 24
RE: Error Message When Attempting to Update Acrobat Pro... - 3/16/2010 1:16:08 PM   
nheim

 

Posts: 1177
Score: 55
Joined: 4/5/2004
From: Switzerland
Status: offline 		Hi Joe,
no, that one was invented in V9.0.
However, you could do it yourself. Basically,
it does the patching sequences, which are done in InstallExecuteSequence
in AdminExecuteSequence too.
But is worth the hassle?
Regards, Nick

(in reply to nheim)
Post #: 25
RE: Error Message When Attempting to Update Acrobat Pro... - 3/16/2010 1:25:58 PM   
pyperdown

 

Posts: 15
Score: 0
Joined: 3/9/2009
Status: offline 		Nick...  I've been doing THAT all along (pointing to AIP directory).  The key was CD-ing to that directory.  

(in reply to nheim)
Post #: 26
RE: Error Message When Attempting to Update Acrobat Pro... - 5/1/2010 10:10:20 AM   
davidlimcg23

 

Posts: 20
Score: 0
Joined: 6/27/2009
Status: offline 		nheim, am curious on #2 and #3:

I setup the MSP patches to 9.0.0 AIP with PATCHAIP=1.

That means, i can remove the UpdateFiles safely?



quote:

ORIGINAL: nheim

Hi folks,
to get a useful version of Acrobat Pro 9.3.1, one has to invest quite a bit. :-(
1. As Joe already pointed out, the correct sequence of patching is crucial!
2. To get the AIP REALLY patched, you need to set the property PATCHAIP=1 on the command line!
   Otherwise the patches are only chained up and are applied on
3. If you want to get rid of all the patch files, you can delete them from the file table or disable the feature UpdateFiles.
   This reduces the load by more than 1500 files and over 200MB!
4. To reduce the network load, one can CAB that stuff up again. Our CAB for v9.3.1 is about 580MB!
   However, we use a slightly changed wimakcab.vbs, which puts higher values for CompressionLevel and CompressionMemory into the DDF file.
   Installing from an AIP, it would be about 1,3GB to transfer to each machine!

@Joe: You are talking about an embedded CAB. How do you do that?
We tested that and it never worked, because an CA, which checks the certificate in the original MSI, doesn't like that.

Hope, this gives some input here and there.
Regards, Nick




(in reply to nheim)
Post #: 27
RE: Error Message When Attempting to Update Acrobat Pro... - 5/2/2010 4:38:17 PM   
nheim

 

Posts: 1177
Score: 55
Joined: 4/5/2004
From: Switzerland
Status: offline 		Yes

(in reply to davidlimcg23)
Post #: 28
RE: Error Message When Attempting to Update Acrobat Pro... - 5/2/2010 7:38:42 PM   
davidlimcg23

 

Posts: 20
Score: 0
Joined: 6/27/2009
Status: offline 		one more question :)

the PATCHAIP=1 doesn't work on Acrobat 7?

I've patched 7.0.0 with 7.1.0 & 7.1.3 and then remove the UpdateFiles. After installation, the patched never applied.


thanks!



quote:

ORIGINAL: nheim

Yes

quote:

PATCHAIP=1

(in reply to nheim)
Post #: 29
RE: Error Message When Attempting to Update Acrobat Pro... - 5/3/2010 8:28:15 AM   
nheim

 

Posts: 1177
Score: 55
Joined: 4/5/2004
From: Switzerland
Status: offline 		Hi David,
have a look at post #25.
Regards, Nick

(in reply to davidlimcg23)
Post #: 30
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