HelpDesk indicate required fields in ticket

HelpDesk indicate required fields in ticket

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HelpDesk indicate required fields in ticket - 11/20/2009 3:17:07 PM

Landho

Posts: 6
Joined: 11/11/2009
Status: offline

If we define a field in Help Desk view of a ticket as required, is their any way to have the (required) or an asterix * display to indicate which fields are required on close?

Post #: 1

RE: HelpDesk indicate required fields in ticket - 11/22/2009 10:50:08 PM

GillySpy

Posts: 158
Joined: 7/3/2008
Status: offline

No there isn't that functionality.There is a bug logged about this already. Feel free to contact support to add your vote to the bug.

Since you know which fields have this characteristic then, as a workaround, you could re-label the fields and put your own asterisk on them in the name portion.

_____________________________

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Gerald Gillespie
Support
888-522-3638
http://support.kace.com
http://kace.com/support

(in reply to Landho)

Post #: 2

RE: HelpDesk indicate required fields in ticket - 11/23/2009 11:06:08 AM

airwolf

Posts: 563
Joined: 7/13/2009
From: teh interwebs
Status: offline

Landho, I would encourage you to submit Feature Request tickets to KACE, as Gerald has suggested, whenever you want the KBOX to do something that it currently cannot. I have also wondered why there is not (required on close) next to this type of field. I'm going to submit a Feature Request ticket for this, as the more people that "vote" for a feature, the faster it gets implemented into the product.

(in reply to GillySpy)

Post #: 3