Unable to install Nero v 9 silently

Unable to install Nero v 9 silently

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Unable to install Nero v 9 silently - 3/4/2009 1:42:08 AM

shweta_kar

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Joined: 3/26/2008
From: Pune, India
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Hi all,

I am unable to isntall nero silently, as mentioned in the Package KB article for Nero, i tried installing it through the commandline
setupx.exe /i /q SERIALNUMBER="XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX" EULAACCEPTED="1" DESKTOP_SHORTCUT="0" INCLANGUAGES="ENG, DEU, FRA, ITA, ESP" SX SOURCEPATH="PATH to Folder/Share where setupx lies" CONFIGPATH="Path to Folder/Share where setupx lies"

but the application throws an popup message saying that "Application popup: SetupX.exe - Application Error : The instruction at "0x100b8cf5" referenced memory at "0x00000001". The memory could not be "read"." The error while trying to install silently, it executes fine when installed in UI

Also i tried debugging the log which gets generated under %tmp%\nrolog folder it says that COnlineServicesInfoReader::DoTask:3420: Failed to initialize NOS obejct. First installation?
and stops at Action IDD_SEQUENCEE_LICENCE_CHECKER.

Any idea how to proceed with it.Please suggest.

Post #: 1

RE: Unable to install Nero v 9 silently - 3/4/2009 4:14:39 AM

VBScab

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From: London, UK
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From the many posts here on AD, we can safely conclude that Nero's is another messy MSI. Whilst I'm not intimate with it, my guess - given the 'Failed to initialize NOS object' error - would be that some DLL registration has either failed or doesn't take place in a silent install. Check the sequence tables for anything which looks like it might be performing DLL registration and ensure that it runsin both UI and Execute sequences.

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(in reply to shweta_kar)

Post #: 2

RE: Unable to install Nero v 9 silently - 5/8/2009 9:38:42 AM

ZaXaR

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Joined: 7/15/2008
From: Ukraine
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I have the same problem with silent install for NERO9.
Tried with S/N both in command-line and in .xml with the same result.

1. With UI sequence (command-line):

quote:

setupx.exe /i EULAACCEPTED="1" DESKTOP_SHORTCUT="0" INCLANGUAGES="NOR, ENG" SX SOURCEPATH="%~dp0" CONFIGPATH="%~dp0"

...installation goes ok, with all set (EULA, S/N, Languages).

2. With just a single Silent switch added:

quote:

setupx.exe /i /q EULAACCEPTED="1" DESKTOP_SHORTCUT="0" INCLANGUAGES="NOR, ENG" SX SOURCEPATH="%~dp0" CONFIGPATH="%~dp0"

...installation crashes on (log from TEMP folder) :

quote:

|COnlineServicesInfoReader::DoTask:3420: Failed to initialize NOS obejct. First installation?
|CSequencer::Start:432: IDD_SEQUENCEE_LICENCE_CHECKER
|CDeploymentLogger::AddLine:213: Deployment engine executes 'IDD_SEQUENCEE_LICENCE_CHECKER'
|ILT::CheckCategoryLicense:423: The serial number provided is NOT correct! Serial:
|ILT::CheckCategoryLicense:428: CheckFamilyLicense! FALSE

3. Studying the .msi from unit_app_30 in Orca shows only the following interesting CustomAction in InstallExecuteSequence:
CA_SetSerialPermanent PIINSTALLTYPE="Installation" 6597
...which is, (correctly) absent in InstallUISequence.
Playing with it's conditions also brings no result.

4. What was also tried around that:
a). registering NERO installation .dlls manually, like AdvrCntr4.dll, which also sometimes crashes.
b). playing with command-line parameters. Changing their sequence, excluding/including some, etc. No result - the crash is stable as sonn as /q or /qb is present.
c). trying to post s/n in .xml-file in different ways. With "", '', spaces, dashes, and "quot" sign.
...no result after all.

If someone faced that error, please post any solution available. Thanks in advance.

< Message edited by ZaXaR -- 5/8/2009 10:08:29 AM >

_____________________________

...Wanna see some special, street, magic?
- Try silent setup of Adobe CS3!

(in reply to VBScab)

Post #: 3

RE: Unable to install Nero v 9 silently - 5/9/2009 8:44:54 PM

VBScab

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I'm pretty sure there'll be something in the KB about this (my box is virus-scanning at the moment and therefore running like a dog) but normally, when silent installs fail but non-silent ones don't, it's not an unreasonable assumption that a Custom Action is running in the UI sequence but not in the Execute sequence.

_____________________________

- Don't know why 'x' happened? Want to know why 'y' happened? ProcMon will tell you.
- Try using http://www.google.com before posting.
- I answer questions only via forums. PMs and personal emails will be ignored.

(in reply to ZaXaR)

Post #: 4

RE: Unable to install Nero v 9 silently - 5/12/2009 4:29:59 AM 1 votes

captain_planet

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I faced similar problems, and started trying to debug the install routine. Mine was initially failing on AdvrCntr4.dll. After a couple of hours, I obtained the update from here: http://www.nero.com/enu/downloads-nero9-update.php (9.2.6.0) and it worked fine. Saved me a headache I guess....

(in reply to VBScab)

Post #: 5

RE: Unable to install Nero v 9 silently - 5/13/2009 10:45:48 AM

ZaXaR

Posts: 4
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Joined: 7/15/2008
From: Ukraine
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2 captain_planet:
Could you please, clarify, what are the contents of this update?
Is it possible then to try to make a normal-working unattended installation? In what form update is delivered? Our customers are very strict about any standalone patches and updates, and I can't find anywhere normal documentation regarding it, to motivate them, only release notes for update.

_____________________________

...Wanna see some special, street, magic?
- Try silent setup of Adobe CS3!

(in reply to captain_planet)

Post #: 6

RE: Unable to install Nero v 9 silently - 5/14/2009 3:42:06 AM

captain_planet

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....to be honest Zaxar, I didn't investigate the changes to the installation source too much. The install routine was much the same - a setupx.exe/setup.xml calling a whole bunch of MSIs. I know for sure that Nero re-authored the Setupx.exe (my intitial version was 4.0.8.118 which didn't work, and my new working version is 4.2.7.100) in the updated installation source. I didn't have time to start comparing all DLLs etc which it extracted. I try not to spend too much time on junk like this - if a terrible install routine like this actually manages to work as expected then I'm (partially) happy.

(in reply to ZaXaR)

Post #: 7

RE: Unable to install Nero v 9 silently - 5/22/2009 3:51:53 AM

ZaXaR

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2 captain_planet:
Thanks for help! That really worked fine for me.

Nero-9.0.6 Installation crashes due to the problems with IDD_SEQUENCEE_LICENSE_CHECKER action. That results in a crash, when silent mode is triggered.
The solution was:
1. Download Nero-9.2.6.0 Trial from their off.site: http://www.nero.com/enu/downloads-nero9-update.php (384Mb)
2. Use command-line:

quote:

setupx.exe /i /q SERIALNUMBER="1111-2222-3333-4444-5555-6666-7777-8888" EULAACCEPTED="1" DESKTOP_SHORTCUT="0" INCLANGUAGES="NOR, ENG" SX SOURCEPATH="%~dp0" CONFIGPATH="%~dp0"

3. Get rid of notification window on 1st launch:

quote:

RENAME "%CommonProgramFiles%\Nero\AdvrCntr4\NOSProductRegistration.dll" BACKUP_NOSProductRegistration.dll
(or just delete it)

4. Set Language to any, from installed ones:

quote:

Modify REG_SZ registry entry in "HKCU\SOFTWARE\Nero\Nero 9\Shared\FamilyLanguage" to "NOR","ENG","RUS" or whatever.

Hope, someone will find it useful in same case.

< Message edited by ZaXaR -- 5/22/2009 3:54:19 AM >

_____________________________

...Wanna see some special, street, magic?
- Try silent setup of Adobe CS3!

(in reply to captain_planet)

Post #: 8

RE: Unable to install Nero v 9 silently - 5/22/2009 4:04:31 AM

captain_planet

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....thanks for the update ZaXaR. Glad you got it working in the end.

(in reply to ZaXaR)

Post #: 9

RE: Unable to install Nero v 9 silently - 7/3/2009 2:01:04 PM

darkfang

Posts: 79
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Joined: 1/7/2008
From: Montreal, Quebec
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Thanks ZaXaR..

And btw, if you want to remove the Ask toolbar, simply remove the "unit_app_75" folder.

More information at : http://www.appdeploy.com/packages/detail.asp?id=1449

< Message edited by darkfang -- 7/3/2009 2:08:51 PM >

(in reply to captain_planet)

Post #: 10